Information We Collect

When you use qegyfohyvcukagov's financial forecasting and budgeting platform, we collect different types of information to provide you with personalised financial insights and improve our services. Here's what we gather and why:

How We Use Your Data

Your data helps us deliver accurate financial forecasting and create meaningful budgeting insights. We use this information responsibly and only for legitimate business purposes.

Primary Uses

• Service Delivery: Processing your financial data to generate forecasts, budget recommendations, and analytical reports
• Account Management: Managing your subscription, processing payments, and providing customer support
• Personalisation: Customising your dashboard, recommendations, and financial insights based on your preferences
• Communication: Sending service updates, important notifications, and responding to your inquiries

Secondary Uses

• Product Improvement: Analysing usage patterns to enhance features and develop new capabilities
• Security: Monitoring for fraud, unauthorised access, and technical issues
• Legal Compliance: Meeting regulatory requirements and responding to lawful requests

We process your data based on several lawful grounds under Australian Privacy Principles, including your consent, contract performance, legitimate interests, and legal obligations.

Data Sharing and Third Parties

We're selective about who we share your information with. Your financial data stays within our secure ecosystem, but we do work with trusted partners to deliver our services effectively.

When We Share Data

• Service Providers: Cloud hosting, payment processing, and technical support partners who help operate our platform
• Legal Requirements: Government agencies or law enforcement when required by Australian law or court orders
• Business Transfers: In the event of a merger, acquisition, or sale of business assets (with advance notice to users)

What We Don't Share

We never sell your personal or financial data to third parties for marketing purposes. We don't share individual financial details with advertisers, data brokers, or other commercial entities without your explicit consent.

Your Privacy Rights

Under Australian Privacy Act 1988 and the Australian Privacy Principles, you have specific rights regarding your personal information. Here's how you can exercise these rights:

How to Exercise Your Rights

Contact our privacy team at privacy@qegyfohyvcukagov.com or use the contact details below. We'll respond within 30 days and may need to verify your identity before processing certain requests.

Security Measures

Protecting your financial information is our top priority. We implement multiple layers of security to safeguard your data from unauthorised access, disclosure, or misuse.

Technical Safeguards

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access Controls: Multi-factor authentication and role-based access limitations for our staff
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring
• Regular Updates: Automated security patches and vulnerability assessments

Operational Security

• Background checks for employees with data access
• Regular security training and awareness programs
• Incident response procedures and breach notification protocols
• Annual third-party security audits and penetration testing

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Retention Periods

• Active Account Data: Retained while your account is active and for 3 years after account closure
• Financial Records: Kept for 7 years as required by Australian taxation and business record laws
• Technical Logs: Stored for 12 months for security and troubleshooting purposes
• Marketing Data: Deleted within 30 days of unsubscribing from communications

Automated Deletion

Our systems automatically delete data that's no longer needed based on predefined schedules. You'll receive notifications before any significant data deletion occurs, giving you the opportunity to export important information.

When you close your account, we begin the deletion process immediately for non-essential data, while maintaining records required by law for the specified periods.

International Data Transfers

While qegyfohyvcukagov operates primarily in Australia, some of our service providers are located overseas. When we transfer your data internationally, we ensure appropriate protections are in place.

Transfer Safeguards

• Transfers only to countries with adequate privacy protections or under specific legal frameworks
• Contractual data protection clauses that meet Australian Privacy Act requirements
• Regular audits of international service providers' security practices
• Data localisation where possible, with overseas processing limited to essential services

Current International Partners

Our cloud infrastructure uses servers located in Australia and Singapore. Payment processing may involve transfers to the United States through our secure payment partners who maintain appropriate certifications and protections.

Privacy Inquiries and Complaints

If you have questions about this privacy policy or concerns about how we handle your personal information, we're here to help. You can contact us through several channels:

Complaint Process

If you believe we've mishandled your personal information, please contact us first. We'll investigate your complaint and respond within 30 days with our findings and any corrective actions.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Policy Updates

We review this privacy policy annually and update it when necessary to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email and through our platform notifications.